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Helping your patients access their prescribed medication

Whether your patients have insurance or not, we can explore potential coverage and financial support options that might be right for them.

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Get your patients started with Advancing Access®

Our support for your patients begins with enrollment. If eligible, we can provide…

Enrollment in the Patient Assistance Program/
Medication Assistance Program (PAP/MAP) for the uninsured

Enrollment in the co-pay program for the commercially insured

Benefits investigations

Information on navigating the prior authorization process

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We keep every patient in mind

Choose your patient’s insurance type to see if they qualify for assistance through an Advancing Access program

My patient does not have health insurance

Through the Patient Assistance Program/Medication Assistance Program (PAP/MAP), your patient may be eligible to receive their Gilead medication free of charge.

How long does PAP/MAP enrollment last?

Standard PAP/MAP enrollment is for up to 12 months, pending ongoing eligibility checks.

What if my patient needs to stay on PAP/MAP after their year of enrollment?

If there is ongoing need for support and the patient remains eligible for PAP/MAP, then they can re-enroll.

How do I re-enroll individuals in PAP/MAP?

There are several ways to re-enroll eligible individuals into PAP/MAP. You can fax in a new enrollment form or, if you are a registered user of the online enrollment portal, you may be able to re-enroll eligible individuals electronically.

Does my patient need to be residing in the United States to be eligible for PAP/MAP?

To be eligible to enroll into PAP/MAP, individuals need to be residents of the United States, Puerto Rico, or US Territories, in addition to meeting other eligibility criteria. Proof of residency may be required.

For more answers about enrollment, as well as filling your patient's prescription, head to our Frequently Asked Questions (FAQs).

My patient has commercial or private insurance

If your patient has commercial or private insurance through their employer or directly from a health insurance company, the Gilead Advancing Access® co-pay coupon card assists eligible patients who need financial assistance with their co-pays. Your patient may be able to lower their out-of-pocket (OOP) costs with the Gilead Advancing Access co-pay coupon card.

Find out if your patient is eligible and learn more

How much does the co-pay coupon card cover?

The coverage amount varies depending on the medication. For the most up-to-date amounts, view co-pay program benefits and terms and conditions.

Does my patient’s co-pay coupon card expire?

No, the co-pay coupon card does not expire. Once your patient is enrolled in the co-pay program, your patient keeps the same card for the duration of their enrollment in the program. For information about the annual coverage amount for the co-pay program, please visit the co-pay program page.

If a patient changes medications, can they still use the same co-pay coupon card?

If a patient is prescribed a different Gilead HIV treatment or HIV prevention medication, they can continue to use the same card for the new medication. However, SUNLENCA® (lenacapavir) has its own specific co-pay cards for which the patient must enroll separately.

Visit our Frequently Asked Questions (FAQs) to learn more about how the co-pay coupon card works.

My patient has government-sponsored insurance

There are many different types of government insurance and programs, and we can help your patient understand precisely what their coverage is. Several types of government healthcare programs, such as Medicare Part D, Medicaid, and TRICARE/VA may cause your patient to be ineligible for Gilead's Advancing Access program. Support may be available through independent co-pay foundations. These foundations are independent, nonprofit organizations that have their own eligibility criteria and application processes.

For information, please call 1-800-226-2056 to speak with an Advancing Access program specialist.

Your Medicare Part D patients may be confused by the cost-sharing arrangements that comprise the Part D benefit. Here are some resources to help Medicare Part D patients understand their coverage:

  • Estimate Medicare Part D coverage for Gilead medications:
  • Learn more about your patients’ rights under Medicare Part D
My patient is not sure what insurance they have or my patient’s insurance situation recently changed

For your patients, we know their journey has twists and turns. If their insurance situation changes, Advancing Access may help:

  • Understand your patient’s new plan and determine the next steps for covering their Gilead medication
  • Find out why insurance coverage was denied
  • Identify programs to help your patient pay for their medications
  • Provide information about appeals processes if your patient’s claim is denied

Patient support tools

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Frequently Asked Questions

Need help? Head over to our Frequently Asked Questions (FAQs) for answers to the most common questions about enrollment, the co-pay program, and how to help your patients obtain their Gilead medications.

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Still need help? Call 1-800-226-2056 to speak with a program specialist. We are available Monday through Friday, 9 AM to 8 PM ET. Please let us know if English is not your preferred language.